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* AVID Technology, Inc. Erroneous Billing
* Laptop Accountability

AF Form 3215 Procedures

Task Objective:
The customer needed to streamline their procedures for submission of all AF Form 3215 which is a tool used by DINFOS to identify, account, procure, and track all Information Technology (IT) Requirements.

• The customer wanted input from Desktop Operations as to how best facilitate this requirement.

• The customer needs to know how to speed up job submission using present technology that would allow for faster handling and disposition of work request (3215’s).

  Solution:
  IRM Management and SEI to create a more accurate and streamlined procedure to handle in-coming 3215’s devised a plan. This required the person submitting the request to have certain information filled out correctly on the 3215 forms to begin with, along with signature of the Department Head or Department NCOIC and the signature of the approval authority. The person submitting the form would hand carry the form to Desktop Operations where personnel at the helpdesk would verify that form was completed and signed by approval authority and then the form is to be stamped by helpdesk personnel as to when it was received. At that point the 3215 would be scanned into system and saved, that saved .pdf would then be added to newly created Remedy ticket and a Remedy number would be entered on to the original 3215. This is how the hard copy would be associated with the proper Remedy ticket. The Remedy ticket would the be assigned to Plans for IRM approval once that was granted then the ticket would be assigned to the proper IRM group and a technician would be assigned. This solution allowed for a more accurate tracking of IT requirements and request throughout the customer agency, as well as, a faster turn around time in processing request.

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